These Customer Service Terms apply when Aurxio Integrations & Contracting Inc. provides or arranges installation, renovation, property improvement, maintenance, security, low-voltage, audio/visual, networking, smart-device or related services. Please read them together with your quotation, work order, booking confirmation and any service-specific addendum.

1. Your Agreement with Aurxio

The service agreement consists of: (a) the accepted quotation, booking confirmation or work order; (b) these Customer Service Terms; (c) any service-specific addendum; and (d) approved written change orders. If documents conflict, the most specific and most recently accepted written document controls.

2. Customer Authority

The person approving the work confirms that they are at least the age of majority and are the property owner, tenant or authorized representative with permission to approve the work. The customer is responsible for obtaining landlord, strata, condominium, property-management, building-owner or other third-party approval unless the quotation expressly assigns that responsibility to Aurxio.

3. Services, Personnel and Regulated Work

Aurxio may perform work through employees, authorized technicians, independent service providers, subcontractors, suppliers and specialty trade contractors. Unless the work order states otherwise, the customer's contract remains with Aurxio.

Electrical, plumbing, gas, refrigeration, security, structural and other regulated work will be performed or coordinated through appropriately licensed, certified or authorized professionals where required. Aurxio may refuse or pause work that cannot lawfully or safely be completed.

4. Quotes, Estimates and Scope

A quotation is based on the information available when it is prepared. Unless the quotation states otherwise, it is valid for 30 days. Only the work, materials and deliverables specifically listed are included. Verbal discussions, website descriptions and assumptions are not part of the scope unless added in writing.

An estimate is not a guaranteed final price where the scope depends on site conditions, troubleshooting, customer choices, material availability or concealed conditions. A fixed-price quotation will not change unless the customer approves a change, the original information was materially inaccurate, or an unforeseen condition makes the original scope unsafe, unlawful or impractical.

5. Site Assessment and Concealed Conditions

Buildings can contain concealed wiring, plumbing, gas lines, ducts, fire-stopping, structural members, asbestos, mould, lead, water damage, rot, pests or previous work that is defective or non-compliant. Aurxio will use reasonable care but cannot confirm conditions that are not visible or reasonably detectable before opening a surface or beginning work.

If an unexpected condition is found, Aurxio may stop work, make the area reasonably safe and provide options for additional investigation, repair or a revised scope. Additional work requires customer approval unless immediate action is reasonably required to prevent injury or serious property damage.

6. Changes and Additional Work

Any change to the scope, materials, location, quantity, design, schedule or method of work may change the price and completion date. Changes must be approved in writing, electronically or through the service-management system before the additional work proceeds. Emergency safety work may be documented after it is performed when prior approval is not reasonably possible.

7. Scheduling and Access

Appointment times and project schedules are reasonable estimates, not guarantees. Weather, traffic, building access, supplier delays, permits, inspections, hidden conditions, other trades and events outside reasonable control may affect timing.

The customer must provide safe, timely access to the property and work area, secure pets, move fragile or valuable items, disclose known hazards and provide parking, elevator bookings, access codes and site contacts where required. A disclosed no-access, waiting-time or rescheduling fee may apply when the team cannot begin or continue work for reasons outside Aurxio's control.

8. Materials and Customer-Supplied Equipment

Materials supplied by Aurxio remain subject to availability and manufacturer changes. Reasonably equivalent products may be proposed if an item becomes unavailable, but substitutions that materially affect appearance, function or price require customer approval.

Aurxio may install customer-supplied equipment after a reasonable visual and compatibility review. The customer remains responsible for ownership, completeness, compatibility and manufacturer defects. Additional labour caused by missing parts, defective equipment, inaccurate product information or warranty replacement is chargeable unless Aurxio caused the problem.

9. Permits, Drawings and Approvals

The quotation or project agreement will state who is responsible for identifying, applying for, paying for and closing permits, inspections, engineering, drawings and strata or landlord approvals. Aurxio does not assume those responsibilities unless they are expressly included in writing. The customer must not direct Aurxio to perform work that is unsafe, unlawful or contrary to an authority having jurisdiction.

10. Price, Deposits and Payment

Prices are in the currency stated in the quotation and are subject to applicable taxes. Deposits, progress payments and final payment dates will be shown in the quotation or work order. Any deposit will be limited or refunded where required by applicable consumer law.

Unless another due date is stated, invoices are due on receipt. Overdue amounts may accrue simple interest at the lesser of 2% per month (24% per year) and the maximum rate permitted by law. Aurxio may recover reasonable collection costs where permitted. Card-processing or similar charges will be applied only when clearly disclosed and legally permitted.

Aurxio may suspend work for overdue payment, failed payment, an unauthorized chargeback, unsafe conditions or a material breach of the agreement. Nothing in these Terms removes a customer's lawful right to dispute a charge or exercise statutory payment protections.

11. Cancellation and Rescheduling

The Cancellation and Rescheduling Policy forms part of these Terms. Standard appointments should be cancelled or rescheduled at least 48 hours before the scheduled arrival window. A late-cancellation, no-access or special-order charge applies only if it was disclosed in the booking confirmation or work order and only to the extent permitted by law.

Mandatory consumer cancellation rights always apply. A website policy does not replace a cooling-off period, direct-sales right, distance-sales right or other non-waivable protection available under applicable law.

12. Safety, Hazardous Materials and Stop-Work Rights

Aurxio may refuse or stop work where there is an immediate safety risk, suspected hazardous material, aggressive behaviour, illegal activity, unsafe equipment, inadequate structural support, exposed energized parts, uncontrolled water, dangerous animals or any condition that cannot be addressed within the agreed scope.

Testing, abatement and remediation of asbestos, mould, lead, contaminated material or other environmental hazards are excluded unless expressly included. The customer must arrange qualified assessment and remediation when required.

13. Data, Passwords and Connected Systems

Before work on computers, recorders, networks, smart devices or storage systems, the customer should back up important data and record current settings. Aurxio is not responsible for data loss caused by pre-existing failure, unsupported equipment, third-party software, manufacturer resets, internet-provider issues or the customer's failure to maintain a reasonable backup, except to the extent caused by Aurxio's negligence.

The customer is responsible for changing temporary passwords, protecting account credentials, maintaining subscriptions and applying reasonable security updates after handover. Aurxio will not retain passwords or remote access unless a support agreement expressly requires it.

14. Security and Surveillance Systems

Cameras, alarms, access control and other security products reduce risk but cannot guarantee prevention, detection or reporting of every event. Their performance can be affected by power, internet, wireless interference, storage capacity, user settings, third-party cloud services, equipment failure, tampering and maintenance.

The customer is responsible for lawful device placement, notices, consents, audio recording, monitoring practices, retention and use of recordings. Aurxio does not monitor customer systems or view recordings after handover unless a separate written support or monitoring agreement says otherwise.

15. Completion, Inspection and Deficiencies

Work is substantially complete when the agreed service can be used for its intended purpose, even if minor correction or finishing items remain. The customer should inspect the visible work and list any known deficiency on the completion form. Aurxio will address covered deficiencies within a reasonable time.

Signing a completion form confirms the condition and information reasonably visible at that time. It does not waive a workmanship warranty, mandatory consumer right, latent defect or a claim for damage that could not reasonably have been discovered during the inspection.

16. Workmanship Warranty

The Workmanship Warranty Policy forms part of these Terms. Unless the quotation states a different period, standard installation workmanship is covered for 12 months from substantial completion. Diagnostic, troubleshooting and repair work is covered for 90 days for the same issue where the issue was caused by Aurxio's workmanship. Renovation and specialty-project warranties will be stated in the project agreement.

Product and equipment warranties are provided by the manufacturer or supplier under their own terms. Aurxio will provide reasonable documentation and assistance but does not extend a manufacturer warranty unless expressly stated.

17. Property Damage and Claims

Aurxio is responsible for direct physical damage to the customer's property to the extent it was caused by negligent performance of the agreed work. Aurxio is not responsible for pre-existing damage, concealed defects, conditions outside the agreed work area, customer-directed work against advice, normal openings required by the approved scope, or damage caused by defective customer-supplied equipment or third parties.

The customer should report a concern promptly after discovery, preserve the affected area where practical, provide reasonable documentation and allow Aurxio or its insurer a reasonable opportunity to inspect before permanent repairs are made, except where urgent action is needed for safety or to limit further damage.

18. Limits on Certain Losses

To the extent permitted by law, neither party is responsible to the other for indirect, special, punitive or consequential loss, such as lost profits, lost opportunity, business interruption or loss of data, unless that loss results from fraud, wilful misconduct or a liability that cannot legally be limited.

Nothing in these Terms excludes liability for personal injury, death, direct physical property damage caused by negligence, gross negligence, fraud, wilful misconduct, statutory consumer rights or any other liability that applicable law does not allow the parties to exclude.

19. Delays Beyond Reasonable Control

Neither party is in breach for a reasonable delay caused by events outside that party's control, including severe weather, natural disaster, fire, flood, labour disruption, government action, supply interruption, transportation failure, utility outage, building restriction, public emergency or third-party platform failure. The affected party must communicate the delay and make reasonable efforts to continue or reschedule the work.

20. Suspension and Termination

Either party may end the agreement for a material breach that is not corrected within a reasonable period after written notice. Aurxio may suspend or terminate immediately for unsafe or illegal conditions, threats or harassment, fraud, repeated denial of access, non-payment or directions that would violate code, licence or permit requirements.

On termination, the customer must pay for authorized work completed, materials ordered or delivered, restocking charges, permit costs and other non-cancellable commitments, subject to mandatory cancellation and refund rights.

21. Complaints and Disputes

Please contact Aurxio first so that we can review the job record, photographs, communications and any warranty issue. Both parties will make a good-faith effort to resolve the concern before starting formal proceedings.

For services performed in British Columbia, the agreement is governed by British Columbia law and the applicable federal laws of Canada. For work performed elsewhere, mandatory laws of the place where the property is located apply, including consumer, contractor-licensing and dispute rights. Nothing in this section prevents a consumer from using a regulator, tribunal, small-claims court or other forum that applicable law makes available.

22. Electronic Records and Notices

The parties may approve quotations, changes, forms and notices electronically. Aurxio may send records to the email address or mobile number provided by the customer. The customer should keep copies and tell Aurxio when contact details change.

23. General Terms

If one provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. The customer may not transfer the service agreement without Aurxio's written consent. Aurxio may assign the agreement as part of a business reorganization or sale, provided the customer's rights are not materially reduced.

These Terms apply to contracts accepted on or after the effective date. An update posted later does not retroactively change an existing contract unless the parties agree or law requires it.

24. Contact

Aurxio Integrations & Contracting Inc.
15561 78A Avenue, Surrey, BC V3S 8V5, Canada
Email: info@aurxio.com
Canada: +1 (604) 414-9911
United States: +1 (628) 224-9036