Aurxio Integrations & Contracting Inc. respects the privacy of customers, website visitors, property representatives, technicians, job applicants and business contacts. This Policy explains the personal information we collect, why we use it, when we disclose it and the choices available to you.

1. Who Is Responsible for Your Information

Aurxio Integrations & Contracting Inc. is responsible for personal information under its control. Aurxio designates a Privacy Officer to oversee privacy questions, access requests and complaints.

Privacy contact: Privacy Officer, Aurxio Integrations & Contracting Inc., 15561 78A Avenue, Surrey, BC V3S 8V5, Canada; info@aurxio.com; +1 (604) 414-9911.

2. Information We May Collect

The information we collect depends on how you interact with us and which service you request.

• Contact and identity information: name, email address, telephone number, billing address, service address and the name of a property owner, tenant, business or authorized representative.
• Service and property information: project details, measurements, equipment information, serial numbers, floor plans, device locations, access instructions, parking details, photographs, videos, estimates, work orders, notes, warranty records and communications about the work.
• Payment and transaction information: invoice details, payment status, transaction identifiers and limited card information provided by a payment processor. Aurxio does not normally receive or store a complete payment-card number when payment is processed by a third-party provider.
• Communications: emails, text messages, website forms, chat or messaging records, call notes and, where notice is provided and law permits, recorded calls.
• Technical and website information: internet protocol address, browser and device type, approximate location derived from an IP address, pages viewed, referral source, form activity, error logs and cookie or similar technology identifiers.
• Marketing information: communication preferences, consent records, campaign interactions, review or referral information and responses to promotions.
• Technician, contractor and applicant information: qualifications, licences, insurance, work history, contact information, identity or eligibility records, background information permitted by law and onboarding or payment details.

3. How We Collect Information

We collect information directly from you when you call, email, complete a form, request a quote, book a service, approve a work order, communicate with a technician, make a payment, submit a warranty request, sign a completion form, apply to work with us or otherwise interact with Aurxio.

We may also receive information from a property manager, landlord, strata, referral partner, supplier, authorized representative, public business directory, review platform or service provider. Our website and service providers may collect technical information automatically through logs, cookies and similar technologies.

4. Why We Use Personal Information

• Respond to inquiries and prepare quotations.
• Confirm identity, authority, service location and eligibility.
• Schedule, dispatch, perform, document and support services.
• Communicate appointment updates, safety information, invoices and warranty information.
• Process payments, refunds, accounting and tax records.
• Coordinate employees, technicians, subcontractors, suppliers, permits and inspections.
• Diagnose equipment, configure systems and provide remote or on-site technical support.
• Protect customers, workers, property, systems and accounts from safety, security and fraud risks.
• Maintain job records, service history, quality-control photographs and evidence of completion.
• Manage warranties, complaints, insurance matters, legal claims and regulatory obligations.
• Improve our website, service processes, training and customer experience.
• Send marketing communications where we have consent or another lawful basis, and maintain unsubscribe records.
• Recruit, verify and manage technicians, contractors and employees.

5. Consent and Appropriate Purposes

Aurxio collects, uses and discloses personal information with consent, as permitted or required by law, and only for purposes a reasonable person would consider appropriate. Consent may be express or implied depending on the sensitivity of the information and the circumstances.

You may withdraw consent for an optional use, such as marketing or promotional photography, by contacting us. Withdrawal does not affect information already used lawfully and may not apply where information must be retained for a contract, warranty, safety, insurance, tax or legal obligation.

6. Cookies and Similar Technologies

Our website and the third-party services connected to it may use cookies, pixels, local storage, logs or similar technologies. These technologies can support essential website functions, form security, preferences, traffic measurement, service improvement and advertising.

Where required, non-essential technologies will be controlled through a cookie-consent tool. You may also change browser settings, although blocking essential technologies may affect website functions. The exact tools used can change as the website is updated; the cookie settings or cookie notice should identify current categories and providers.

Aurxio does not sell customer lists or personal information for money. If applicable law treats certain advertising technology disclosures as a "sale," "sharing" or targeted advertising, Aurxio will provide the required notice and opt-out choice.

7. Job Photographs, Video and Recordings

Aurxio may take photographs or video that are reasonably necessary to document site condition, equipment condition, safety, installation progress, concealed work, serial numbers, deficiencies and completed work. These operational records are kept in the job file and are not the same as marketing consent.

Aurxio will not use identifiable interior photographs, customer names, addresses, licence plates, faces or confidential business information in advertising without separate permission. Marketing permission is optional and may be withdrawn for future use.

8. Security Systems and Customer Recordings

After a CCTV, access-control, intercom or similar system is handed over, the customer normally controls the recordings, accounts, users and retention settings. Aurxio does not continuously monitor customer systems or view recordings unless a separate written support or monitoring agreement authorizes it.

During installation or support, Aurxio personnel may temporarily access a live view, configuration screen, device account or sample recording to test the system. Access will be limited to what is reasonably necessary for the service. Customers should change temporary passwords and review user access after handover.

9. When We Disclose Information

Aurxio may disclose personal information only as reasonably necessary for the purposes described in this Policy.

• Service providers: website hosting, cloud storage, scheduling, customer-management, communications, payment processing, accounting, analytics, cybersecurity and technical-support providers.
• Workers and project partners: employees, authorized technicians, subcontractors, licensed trade contractors, suppliers, delivery providers, inspectors and property representatives involved in the job.
• Professional and legal parties: insurers, brokers, accountants, lawyers, collection providers, investigators and regulators.
• Legal and safety disclosure: where required by law, court order, warrant, regulatory process, emergency, fraud prevention or protection of people, property or legal rights.
• Business transaction: in connection with a financing, merger, acquisition, reorganization, sale or transfer of all or part of the business, subject to appropriate confidentiality measures.
• With your direction or consent: when you ask us to send information to a landlord, insurer, manufacturer, property manager, contractor or another person.

10. Service Providers and Cross-Border Processing

Aurxio is based in Canada, but some service providers may store or process information in Canada, the United States or other countries. Information in another country may be subject to lawful access by courts, law-enforcement or government authorities in that jurisdiction.

Aurxio selects service providers based on business need and uses contractual, technical and organizational measures appropriate to the information and service. Contact the Privacy Officer for information about service-provider categories or cross-border processing.

11. Safeguards

Aurxio uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Measures may include access controls, account authentication, encrypted transmission where appropriate, device security, restricted job-file access, backups, staff or contractor confidentiality obligations and secure disposal.

No internet transmission or storage system is completely risk-free. Please do not send passwords, complete payment-card numbers or highly sensitive information through ordinary email or text unless Aurxio specifically requests a secure method.

12. Retention

Aurxio keeps personal information only as long as reasonably necessary for the purpose for which it was collected and for legal, tax, insurance, warranty, safety and dispute requirements.

As a general practice, unanswered or inactive inquiries may be retained for up to 24 months, while contracts, invoices, project records, warranty documents and related job photographs may be retained for up to seven years after completion or longer where a legal, insurance or active-dispute requirement applies. Marketing consent records are retained while communications continue and for a reasonable period afterward to document an unsubscribe request.

Information is securely deleted, anonymized or destroyed when it is no longer required.

13. Access, Correction and Other Requests

You may ask to access personal information Aurxio holds about you, request correction of inaccurate information, withdraw optional consent, ask a privacy question or make a complaint. Depending on applicable law, you may also have rights to deletion, portability, restriction, objection or an appeal.

Aurxio may need to verify identity before responding. Some information may be withheld or retained where law permits or requires, including information about another person, privileged information, security-sensitive records or documents required for a contract, warranty, tax, insurance or legal claim.

Send requests to info@aurxio.com with the subject line "Privacy Request."

14. Marketing Email and Text Messages

Aurxio may send service-related messages needed to manage an inquiry, appointment, project, payment or warranty. Promotional email or text messages will be sent only where consent or another lawful basis exists.

You can unsubscribe from promotional email by using the unsubscribe link and from promotional text messages by replying STOP where that option is offered. Service, safety, payment and warranty communications may continue while they are reasonably necessary.

15. Children

Aurxio's website and services are intended for adults and businesses. We do not knowingly collect personal information directly from children for marketing or online account purposes. A parent or legal guardian may contact us if they believe a child has provided information without appropriate authorization.

16. Privacy Incidents

If Aurxio becomes aware of unauthorized access, use or disclosure, it will investigate, take reasonable containment and corrective steps, and notify affected individuals, regulators or other parties where required by applicable law.

17. Third-Party Links and Platforms

Links to social media, maps, review platforms, payment pages, manufacturers or other websites are governed by those providers' privacy practices. Aurxio is not responsible for a third party's independent handling of information.

18. Policy Updates

We may update this Policy when our services, website, providers or legal obligations change. The current version and effective date will be posted on the website. Material changes will be highlighted or communicated where appropriate.

19. Contact and Complaints

Privacy Officer
Aurxio Integrations & Contracting Inc.
15561 78A Avenue, Surrey, BC V3S 8V5, Canada
Email: info@aurxio.com
Phone: +1 (604) 414-9911

We will review privacy concerns in good faith. You may also contact the privacy regulator or consumer authority available in your jurisdiction.